Policies

Cancellation Policy

If you need to cancel or reschedule an appointment, please give at least 24 hours in advance or you may be charged half of the service price.

Gratuity

Lalona accepts gratuity in the form of cash. If you would like to leave gratuity on your service, please bring cash with you to your appointment.

Booking Policies

If you are scheduling more than one service for your visit or for group bookings, we may ask for a guarantee to keep on file to ensure your booking.

Gift Certificates

Gift Certificates may be purchased on the website, by phone, or in person. Please note that all gift certificates have a one year expiration date from the date of purchase. Lalona is not responsible for lost or stolen gift certificates. Please make sure you have the correct information when sending gift certificates. We will not be held accountable for misinformation provided on documents.

Per Michigan Law

If you are under the age of 15 years old and looking to get a massage, please keep in mind that you will need an adult to sign your health form, and stay with you in the room. If you are 16-18 years old, you will need written consent from your legal guardian to receive the service.